Knowledge Base

  • Supported browsers

    We have taken the decision to update our list of supported browsers. The new list is as follows:

    • Google Chrome (previous 12 months)
    • Mozilla Firefox (previous 12 months)
    • Microsoft Edge (previous 12 months)
    • Safari (previous 12 months)
    • Internet Explorer 11

    With the exception of Internet Explorer, browsers have transitioned from large infrequent releases – eg, IE9, 10, 11, etc – to a more frequent update cycle. Because of this, we have had to move away from stating specific browser versions; instead, we will state a specific period of time after release. We have chosen a period of 12 months. The exception to this is Internet Explorer 11, which is the only version of IE still supported by Microsoft and still the standard for many corporate users. We will continue to support IE11.

    What if your favourite browser is not on the list?

    If your browser of choice is not on the list, that does not mean you can’t continue to use it. However, we won’t be able to provide support for any issues that are specific to non-supported browsers.

  • Release Notes v9.2

    In this release we have made a few enhancements to help you find saved searches.

    • A new Saved Search search box on the homepage (see previous article)
    • Filtering on the Saved Search page (see below)

    Filtering on the Saved Search page

    All of the tables within the Saved Search section (My searches, Shared with me, FlightGlobal/ACAS/Ascend, and My Exports) can now be filtered via the table headers. Combined with the new search on the homepage, this should make finding saved searches far easier.

    Figure 1. Filtering on the Saved Search page

  • Taxonomy changes to the Bombardier DHC-8

    We have updated our taxonomy slightly for the Bombardier DHC-8, to enable more flexible searching and allow customers to filter out the type’s Q-Series variants (later-produced versions with a cabin noise suppression system).

    For the DHC-8-400, we have renamed the master series from DHC-8-400 to  DHC-8-400 (Q400); i.e. it now includes the marketing name. “(Q400)” has also been added for all relevant type series and subseries aircraft.

    For the smaller Q200 and Q300, we have added the description in the type series and, in brackets, to the following subseries:

    • DHC-8-201Q
    • DHC-8-202Q
    • DHC-8-311Q
    • DHC-8-314Q
    • DHC-8-315Q

  • Flight Fleets Analyzer moved to HTTPS

    In October, users of Google Chrome will start to see a warning in their browser on any web page that includes a form field – e.g. search, address, passwords, filters, usernames etc – that is not transmitted using HTTPS (because the data is being transmitted over the web without encryption).

    Flight Fleets Analyzer has always used encryption for the transmission of username and password on the sign-in page. As of 14 September, the whole of Flight Fleets Analyzer now operates over HTTPS – i.e. all submitted data is now encrypted. When using Flight Fleets Analyzer you should not see any Google warnings stating that the page is “not secure”.

    This change should not affect your access to Flight Fleets Analyzer. However, if you previously had to ask your IT/security department to create a firewall exception for access to the sign-in page of Flight Fleets Analyzer (login.flightglobal.com) , you may now need to ask for this to be extended to the whole of flightglobal.com (*.flightglobal.com).

  • Release Notes v9.1

    Features added in this release:

    • Order Accounting (Net, Gross, Cancellations)

    Order Accounting (Net, Gross, Cancellations)

    In this release, we have added three new trend metrics, all related to order accounting.

    • Gross orders (firm only)
    • Cancellations (of firm orders only)
    • Net orders (firm only)

    Continue reading

  • Searching for a saved search

    This is a sneak peek at an upcoming feature, due to be released later this month (September).

    On the homepage, you can currently search for and launch an aircraft profile or a company profile. But if you want to launch a saved search, you have to navigate to the Saved Search page. In the next release (assuming testing is successful), we’re adding a third search box on the homepage. This will search all saved searches (yours, those shared with you, and those created by FlightGlobal). The results dropdown will show the owner of the saved search, as well as the relevant section.Continue reading

  • Release Notes v8.15

    Features added and bugs fixed in this release:

    • Aircraft family
    • Operator Groups
    • Serial Number data in export incorrectly formatted

    Aircraft Family

    In this release, we have added another level to the aircraft hierarchy, i.e. Aircraft Family. This sits between Manufacturer and Type. You will find Aircraft Family wherever the aircraft hierarchy is available e.g. columns, filters, groups etc.Continue reading

  • Product Maintenance

    At 14:30 UK time (09:30 ET, 06:30 PDT, 21:30 HKT) on Wednesday 23rd August there will be a small disruption to Fleets Analyzer while an upgrade is in progress.

    Extent of the disruption

    Starting at around 14:30, both the Quick Profile Search (QPS) and Quick Filter Search (QFS) will be unavailable, over the following 1hr, both the QFS and QPS will start to populate with values, by the end of the hour, both should be fully populated.Continue reading

  • MSN formatting in Excel

    In July this year, we discovered a bug in the MSN column of the Fleets Analyzer export. The column was formatted as “number” and therefore any preceding zeros were being stripped away e.g. 00123 would become 123. A fix was put in place and included in the release on 27th July. Unfortunately, the fix was not satisfactory and caused further issues for our users e.g VLOOKUP no longer worked on cells that contained an MSN.

    A new fix was developed where we forced the cell to have the format of “General”, this is identical to how the column is formatted in the existing exports from Ascend Fleets. It’s worth noting, however, that Excel will continue to show the “The number in this cell is formatted as text or preceded by an apostrophe” message against cells that Excel considers to contain a numeric value, and, selecting the cell, then clicking in the formula bar, and then selecting a cell (any cell) will result in Excel converting the text to a number, and stripping out any preceding zeros, this a feature of Excel.

    The updated fix is due to go live this Wednesday (23rd August). I would personally like to apologise for any inconvenience this issue has caused to our users.

  • New aircraft events for aircraft registered to ferry companies

    Following feedback from customers, we have added two new events for aircraft registered to ferry companies. This enables us to clearly show what is happening with the aircraft rather than represent them as purchases etc. – typically this is around aircraft with Textron – Beech / Cessna heritage.

    The new events are:

    • Transferred to ferry company – parked
    • Transferred from ferry company to customer

    Transferred to ferry company – parked

    This is used to transfer the ownership to the ferry company as per the register/FAA documentation – often these aircraft are just transferred to Rangeflyers etc …….for admin/paperwork exercises for the ferry part of the transaction.

    Transferred from ferry company to customer

    This event is applied once the aircraft is in country and typically cancels to the destination country. It could also just be a change of ownership on the same register from the ferry company to the customer.

    Both these events can be seen in this history table of aircraft PK-BVS, and is shown in Figure 1 below.

    Figure 1. Both new events shown against an aircraft’s event history (click image to view full size)

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Welcome to the knowledge base

What you can expect to find here: tips for users to get the most out of Fleets Analyzer, tricks for power users who are already in the know, product updates including sneak peeks and new features, and news about new data sets and taxonomy changes.

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